ITIL 4 was published in 2019 by AXELOS (now stewarded by PeopleCert). It moved ITSM from a process-centric to a value-centric model. Argitron implements the management practices a CIO actually buys ITSM for — on the same data model as your ISMS, your AIMS, and your project portfolio.
The Service Value System
The Service Value Chain has six activities. A value stream is just a path through these activities for a specific outcome — funded by strategy, built by projects, deployed by changes, run by services, governed by controls.
Strategy, portfolio, architecture, financial direction.
Continual improvement of products, services, and practices.
Demand, requirements, and stakeholder relationships.
New and changed services into operation.
Components, services, and platforms ready for use.
Day-to-day services, incidents, requests, SLAs.
Argitron makes the value chain visible. Trace a customer-impacting outcome from the strategic objective that funded it, through the project that built it, the change that deployed it, the service that runs it, and the controls that govern it — in one query, on one record.
34 management practices
Source: peoplecert.org · itsm.tools.
Four dimensions of service management
Roles, responsibilities, culture, skills, communication.
Tools, knowledge, data, the technology stack.
Vendors, contracts, third-party risk, sub-processors.
How work flows from demand to outcome through the value chain.
Argitron coverage
Honest scope. Every practice listed; status colour-coded so you know exactly what you're getting today.
| Practice | Status | Note |
|---|---|---|
| Incident management | Shipped | Tickets, on-call, post-incident, evidence pinned to A.5.24. |
| Problem management | Shipped | Known-error database, RCA workflows, linked to incidents. |
| Change enablement | Shipped | CAB approval gates; satisfies SOC 2 CC8.1, ISO A.8.32. |
| Service request | Shipped | Catalogue, request types, fulfilment workflows. |
| Service configuration (CMDB) | Shipped | CIs, relationships, auto-discovery from cloud accounts. |
| IT asset management | Shipped | Hardware + software + SaaS; satisfies ISO A.5.9. |
| Service level management | Shipped | SLA timers, breach alerts, monthly reports. |
| Monitoring & event | Shipped | Webhook ingestion, correlation, ticket creation. |
| Knowledge management | Shipped | KB articles, attached to tickets, controls, services. |
| Release management | Shipped | Release records, deployment evidence, rollback playbooks. |
| Service desk | Shipped | Web, email, chat intake; queueing; routing rules. |
| Service catalogue | Shipped | Customer view of available services and request types. |
| Risk management | Shipped | Enterprise register; project + service risks roll up. |
| Continual improvement | Shipped | Improvement register, CSI initiatives, benefits tracking. |
| Information security management | Shipped | ISMS pillar — runs alongside ITSM on the same data model. |
| Supplier management | Shipped | Vendor inventory, contracts, third-party risk. |
| Capacity & performance | Partial | Cloud-cost + capacity ingestion. Deeper modelling on the roadmap. |
| Availability management | Partial | Uptime tracking + dependency graph. Forecasting on the roadmap. |
| Service continuity | Partial | BCP/DR plan templates + tabletop workflows. |
| Business analysis | Partial | Demand intake + requirement records linked to projects. |
| Service validation & testing | Partial | Acceptance criteria + signoff records. |
| Service design | Partial | Design records + impact assessment, light visual modelling. |
| Workforce & talent | Roadmap | Awareness + training records ship now; full HR scope is roadmap. |
| Service financial management | Roadmap | Budget records exist; deeper showback/chargeback on the roadmap. |
| Strategy management | Roadmap | OKR/objective records; portfolio view ships, deeper strategy is roadmap. |
| Architecture management | Roadmap | EA records + dependency map; modelling tooling is roadmap. |
| Portfolio management | Shipped | Portfolio, programme, project hierarchy with stage gates. |
| Project management | Shipped | PM pillar — PMBOK / PRINCE2 friendly. |
| Relationship management | Partial | Customer + stakeholder records, NPS hooks. |
| Measurement & reporting | Shipped | Metrics, dashboards, signed evidence bundles. |
| Organisational change management | Partial | OCM tasks within projects; standalone OCM is light. |
| Deployment management | Shipped | Deploy records, signed bundles, rollback evidence. |
| Infrastructure & platform mgmt | Partial | CMDB-driven; IaC scanning via Audit pillar. |
| Software development & mgmt | Partial | SDLC records, secure-coding controls evidence. |
Why ITIL on the same binary as the ISMS
The same change-enablement record that closes an ITIL change can also satisfy ISO 27001 A.8.32 (change management) and SOC 2 CC8.1 (the entity authorises, designs, develops, configures, tests, approves, and implements changes).
With separate tools, you'd run the change in ServiceNow, screenshot it into Vanta, attach it to a Jira issue, and email the auditor a PDF. With Argitron, the record is the evidence — already mapped to every framework that maps to it.
ITIL practices stop being a compliance burden when the evidence is a byproduct of how you already run the work.
$ argitron change show CHG-2026-0412 id CHG-2026-0412 title Rotate prod database master key type normal cab approved · 3/3 votes · 2026-04-22 window 2026-04-26 02:00–03:00 UTC runbook rb/db-key-rotation.yml · signed deploy ok · sha256:9e2f…471c rollback not required $ argitron change show CHG-2026-0412 --as-evidence satisfies ITIL change enablement satisfies ISO 27001 A.8.32 change management satisfies SOC 2 CC8.1 change authorisation attached approval log · runbook · deploy log signed cosign · auditor-verifiable
Get started
The practices, the SVS, the value chain — running on a binary you can install before lunch. Free under 25 assets.