ITIL 4 in Argitron

Framework · ITIL 4

ITIL 4 — implemented, not just referenced.

ITIL 4 was published in 2019 by AXELOS (now stewarded by PeopleCert). It moved ITSM from a process-centric model to a value-centric one. Argitron implements the management practices a CIO actually buys ITSM for, on the same data model as the ISMS and the project portfolio.

Service Value System 34 management practices 4 dimensions Continual improvement

The Service Value System

The ITIL 4 Service Value System (SVS) ties Guiding Principles, Governance, the Service Value Chain, the management Practices, and Continual Improvement into one operating model. The Service Value Chain has six activities — Plan, Improve, Engage, Design & Transition, Obtain / Build, Deliver & Support. A "value stream" in ITIL 4 is just a path through these activities for a specific outcome.

Argitron makes the value chain visible: you can trace a customer-impacting outcome from the strategic objective that funded it, through the project that built it, the change that deployed it, the service that runs it, and the controls that govern it.

The 34 management practices, grouped

General management (14)

Architecture management
Continual improvement
Information security management
Knowledge management
Measurement & reporting
Organisational change management
Portfolio management
Project management
Relationship management
Risk management
Service financial management
Strategy management
Supplier management
Workforce & talent management

Service management (17)

Availability management
Business analysis
Capacity & performance
Change enablement
Incident management
IT asset management
Monitoring & event
Problem management
Release management
Service catalogue
Service configuration (CMDB)
Service continuity
Service design
Service desk
Service level management
Service request
Service validation & testing

Technical management (3)

Deployment management
Infrastructure & platform management
Software development & management

Source: peoplecert.org / itsm.tools.

The four dimensions of service management

Organisations & people

Roles, responsibilities, culture, skills, communication.

Information & technology

Tools, knowledge, data, the technology stack.

Partners & suppliers

Vendors, contracts, third-party risk, sub-processors.

Value streams & processes

How work flows from demand to outcome through the value chain.

ITIL 4 without the consultancy invoice.

The practices, the SVS, the value chain — running on a binary you can install before lunch.

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